Picture quality blurry after use underwater

This is a brand new camera (exploreHD 400), it arrived around 2 -3 weeks ago and I tested it for the first time underwater on Friday July 5th (befoe this I took one or two pictures underwater). It worked for about 10 mins taking it in and out of the water in a shallow bucket. I then tried to plug it in my laptop and the picture quality changed dramatically. It was blurry and laggy. I’m attaching a screenshot of what it looked like before how it looks now.


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I really do not know what happened. I checked to see if any water went in, tested it with the dwe software to see if changing settings would improve the situation but nothing worked.

We are working on your issue on our support email.

Thanks!